Passport Software Offering (PSO)

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Gilbarco Veeder-Root Retail Solutions business rebranded as Invenco® by GVR

Let Us Take One Thing Off Your Plate

Stay Current & Compliant

All new software releases and maintenance packs are available to you at no additional cost.

80% Calls Solved Remotely

We understand that dispatching technicians can be expensive and inconvenient. With PSO, 80% of calls are resolved over the phone, minimizing the need for costly truck rolls.

24/7/365

At any hour, whether it's the dead of night, the break of dawn, or even during holidays, we're dedicated to serving you around the clock, every day of the year.

PSO COVERAGE	PREMIUM	PLUS
Complete Site Coverage Extended hardware warranty and mileage, travel, and labor (MTL) when on-site repair is required.	✔
Global Help Desk Support 24/7/365 support from our global help desk	✔	✔
Remote Diagnostics Troubleshoot, diagnose, and resolve issues before escalating to an on-site visit from a technician	✔	✔
Software Maintenance Ensure your POS software remains updated and includes the latest security, compliance, and feature enhancements	✔	✔

More Information

Sites always have access to their local Authorized Service Contractors (ASCs) and ASCs can always get support through our Technical Assistance Center (TAC) at their cost, even if they are not enrolled in PSO. However, help desk support and software upgrades and maintenance packs are not available without an active PSO plan.

End of software support schedule

While we would love to resolve every request on every version of software, we must acknowledge that extensive troubleshooting and fixing issues on older software versions can limit our capacity to innovate and deliver new features and enhancements.

End-of-support dates are based on the release date of a software version and the availability of newer versions. A distinction is made between critical issues (with a financial or security impact) and minor issues. The support periods for existing software versions are listed below. Check back for updated information.

	V20.03 and earlier	V21.02	V21.03	V22.01	V22.02
MINOR issue escalation ends	Today	Today	Today	12/31/2025	03/31/2025
CRITICAL issue escalation ends	Today	9/30/2024	12/31/2024	9/30/2025	12/31/2025

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