Sometimes a customer may want to exchange an item for the same item or they may want to refund and buy other items at the same time passport point of sale can handle that no problem here's how to allow refunds and sales in the same transaction from the manager's workstation go to setup register then register group maintenance select the register group to change and tap the change button find the sales and refund Tab and check the boxes to allow refunds and allow sales and refunds in the same transaction select the save button and that's it to do an exchange the cashier selects the refund function button the journal on the left will turn red with the word refund to let the cashier know they are in refund mode add the item that needs to be refunded and tap pay passport will ask the cashier if they want to begin selling items select yes add the items for purchase the customer wants to buy and tap pay to complete the transaction just another routine retail process Made Simple by passport point of sale. This video helps cashiers and managers improve efficiency, accuracy, and fuel transaction handling using Passport POS.