6:00 PM

Kick-Off Reception

Join us Monday night at the JW Marriott Tucson Starr Pass Resort & Spa for an evening of conversation, connection, and learning. Mix with peers, explore sponsor booths, and speak one-on-one with our product experts—food and drinks provided.

8:30 AM

Welcome
Speaker:
Elaine Kanak, Chief Marketing Officer

8:40 AM

Igniting the Future: Leadership Insights & Strategic Roadmap Unveiled
Join our Group President as he lays out a vision for seamless, integrated technology that enhances the in‑store experience and transforms convenience stores into multi‑service mobility hubs — from fueling and EV charging to food ordering and car wash. He'll invite General Managers on stage to present concrete roadmaps and initiatives that put that vision into action. Learn how these efforts will create frictionless customer journeys that deliver measurable value for retailers and their customers.

Speaker:
Andy Bennett, Group President, Convenience Retail

9:25 AM

The Road Ahead for Convenience Retail: A Conversation Between Frank Gleeson (NACS) & Mark Morelli (Vontier)
Join Frank Gleeson and Elaine Kanak as they tackle the forces redefining convenience retail: technological change, evolving consumer expectations, and a volatile political and economic environment. They’ll discuss how these pressures affect regulation, supply chains, energy/mobility transitions, payments and workforce dynamics. Expect a strategic conversation focused on practical steps retailers can take to strengthen resilience, sustain margins and identify new opportunities.

Speakers:
Elaine Kanak, Chief Marketing Officer
Frank Gleeson, President & CEO NACS

10:30 AM

Moving to Great

• Overcoming complacency and leading through change
• Power of having difficult conversations and being more transparent
• 5 Steps to greater clarity
• Achieving greater balance in our personal and professional lives
• Developing greater confidence
  
  

Speaker:
Eric Boles, CEO and Founder, the Game Changers, Inc.

11:15 AM

Unified Payments Strategy: From Kernel Complexity to Transformative Value
EMV changed everything — it presented us with challenges and made us rethink how we solve customer problems. See how a unified payment strategy simplifies EMV certification, cuts costs, and accelerates new features. Join this session to learn how we built the approach and what it enables next — notably future innovations like AI-driven personalization and fully seamless customer journeys.

Speaker:
Paul Kern, Sr. Director Product Management, Transact
Jason Martin, Sr Director Global Product Management

12:00 PM

Lunch

1:00 PM

BREAKOUT SESSIONS 1

Real Talk: Retailers Candidly Assess What’s Working — and What Isn’t — for Self‑Checkout and Food Ordering
Join this retailer feedback session and tell us how Self-Checkout is performing in your stores — what simplifies operations, what creates friction, and what you'd change. Product leaders will listen and capture practical ideas as we work together to redefine convenience.

Speaker:
Betsy Vos Reeves, Sr. Director, Product Management

Pump-Side Precision: Making Retail Media Simple 

This hands‑on session walks you step‑by‑step through Engage Media — from signing up and logging in to creating, updating, and deploying content on gas pump dispenser screens. Learn practical tactics to optimize your strategy, measure performance, and create a new revenue stream.

Speakers:
Greyson Gsell, Product Commercialization Manager
GiGi Sparks, Senior Product Manager

the Hub in Action: Unlock the Future of C-Store Management

Transform the way you manage your c-store with the new Hub platform! With a streamlined user experience, faster troubleshooting, and simplified workflows, the Hub makes prioritizing and completing tasks easier than ever. We’ll walk you through real examples of how the Hub improves today’s tools. 

Speaker:
Josh Lehman, Sr. Product Manager

2:00 PM

BREAKOUT SESSIONS 2

Creating the Next-Generation Dispenser, Together Part 1: The Journey So Far and the Road Ahead

In this session, which is the first of a three-part session on the next generation of dispensers, we’ll go over what we presented last year and what we actually delivered on. We’ll also take a look at what the road ahead looks like for dispensers.

Speakers:
Joe Leonard, Global Product Manager, Gilbarco Veeder-Root
Brent Hamby, Sr. Director, Product Management

How High-Uptime, Integrated Operations Unlock EV Charging ROI at Scale

Learn how to unlock EV charging ROI at scale. Through high-uptime, integrated operations, you’ll be able to deliver predictable performances and stronger financial outcomes at your site. By investing in the right systems, you’ll transform EV charging from a cost-center into a reliable growth engine. 

Speaker:
Merrick Glass, President, Konect 

Meet DOMS, the Forecourt Automation Platform of Choice Worldwide

Maybe you've heard of DOMS Forecourt Controller from colleagues abroad — a platform that delivers measurable uptime and performance across international forecourts. Join this breakout session to see DOMS in action, review its proven track record and flexible applications, and learn how it will come to life in the U.S as Automation Services. 

Speaker:
Iair Rozenszajn, Product Manager

Managing Passport POS at Scale with Insite 360 Instore

Want to reduce costly site visits by centrally managing your POS network? This session reviews Insite360 Instore and support tools: current features, practical use cases, remote support, and what’s coming next. 

Speaker:
Kenneth Floyd, Sr. Product Owner, Invenco 

3:00 PM

BREAKOUT SESSIONS 3

KwikTrip One Year Later: Real-World Insights & ROI from Forecourt (Insite360)

Ever wonder what sort of technology a brand like KwikTrip is implementing to help them boost ROI? Leaders from KwikTrip will highlight their 2025 tech initiatives that led to operational accomplishments, measurable return on investment, and greater than 95% media uptime last year! KwikTrip will also outline their roadmap designed to help them deepen automation, remote management, and data-driven decision-making in the future. 

Speakers:

Creating the Next-Generation Dispenser, Together Part 2: Solving Operational Challenges

We could spend hours talking about dispensers, but we know you’d rather see them in action! In this second of a three-part session on the next generation of dispensers, we’ll take you on a hands-on walkthrough and an in-depth exploration of the latest advancements in dispenser technology – focusing on connectivity, remote management, and integrated IoT solutions. 

Speakers:
Jonathan Fashandi, Senior Global Product Manager
Flavia Sampayo, Product Manager

Tokenization & vP2PE in Fuel: From Security to Business Enablement

Speaker:
Dan Coates, Product Management Director - In-Store & Omni, ACI Worldwide

Free Evening

8:30 AM

Cutting Through the AI Hype: What's Real and What Matters

Barclay Blair, Sr. Managing Director of DLA Piper’s AI Innovation Team, cuts through the noise to show what’s actually happening with AI, why it matters, and how to separate real value from vaporware. He’ll address adoption pressures and workforce-impact concerns, share real client examples—from pilots testing AI in self-checkout to other industry use cases—and leave you with practical takeaways to use in your business.

Speaker:
Barclay Blair, Sr. Managing Director of DLA Piper's AI Innovation Team

9:15 AM

How AI is Shaping Forecourt Automation Strategy 

This panel brings together a range of industry leaders to discuss how AI is being applied across our industry and where it is creating real value today. The conversation will explore what it takes to make AI work in real-world operating environments and what’s needed for operators to trust it at scale. Topics include predictive maintenance, connected data and interoperability, workflow integration, and reducing downtime and service costs. The session will also address trust and governance, including secure data pipelines, validation of AI-driven recommendations, and human oversight.

Speakers:

Brent Hamby, Sr. Director, Product Management
Kalpana Mahesh, Head of the Gen AI & Data Solutions Architects, AWS
Rigvinath Chevala, Chief Product and Technology Officer, Service Channel
Scott Jones, SVP, Sales, Marketing, and Guardian Connect
Gilles Raymond, Director Retail Systems, North America, Alimentation Couche-Tard inc.

10:15 AM

How Self-Checkout Technology Impacts Profitability: A Conversation with Industry Leaders

Self-service solutions are powerful, but successful rollouts depend on driving real adoption and measurable results. Facilitated by Betsy Vos Reeves, Senior Director of Product Management, this session will explore the winning formula for implementation and feature insights from Howard Hyche, Senior Vice President of Information Technology at Majors LLC, and Steve O’Toole, Head of Convenience & Fuel Retail at Mashgin. Attendees will leave with practical, retailer-tested lessons they can apply immediately.

Speakers:
Betsy Vos Reeves, Sr. Director, Product Management
Howard Hyche, Sr. VP Information Technology, Majors LLC
Steve O'Toole, Head of Convenience & Fuel Retail Business Development, Mashgin
Mario Paganini, Chief Marketing Officer, Mashgin 

10:45 AM

Smart Parts, Smarter Service: How Retail Wins with Asset Management

As convenience retail becomes more complex, smarter asset management is becoming essential to improving uptime, reducing service disruption, and creating better customer experiences. Matthew Britt will define what asset management means in the c-store environment, explain why the industry is moving in this direction, and share what innovation looks like today and in the future. The session will also highlight the role of smart parts, better visibility, and proactive service in helping retailers operate more efficiently. It closes by showing how retailers can move from reactive service to proactive operations.

Speaker:
Matthew Britt, General Manager, Asset Management & AMO

11:15 AM

Smart Solutions: Leverage Technology to Reduce Shrink and Improve Operations

This session will explore why fuel and convenience retailers are especially vulnerable to shrink and why traditional prevention methods often fall short. It will highlight how AI-powered computer vision can help operators move from reactive investigations to real-time, proactive loss prevention. Attendees will also learn how solutions like Plexor.ai can reduce shrink, support store teams, and improve operational efficiency.

Speakers:
Betsy Vos Reeves, Sr. Director, Product Management
Naveed Lalani, Co-Founder & CEO, Plexor.ai

12:00 PM

Lunch

 1:00 PM

BREAKOUT SESSIONS 1

Transforming Convenience Retail: How One Retailer Boosted Customer Experience, Accuracy, and Sales with Express Ordering

Discover how The Market at Bellair evolved from a traditional convenience store into a beloved gourmet destination by implementing Passport Express Ordering. This session will explore how streamlining order processes enhanced customer satisfaction, improved order accuracy and inventory management, and optimized store flow to increase basket size. Learn practical lessons on leveraging technology to sustain growth while maintaining community charm and operational efficiency.

Speaker:
Maurice Lamarche, VP of Retail Operations, The Market by Tiger

From Idle Screen to Income Stream: Make the Most Out of Your Assets

Join leaders from across the media ecosystem for a dynamic discussion on the evolving retail media landscape and the opportunities it creates for retailers. The panel will explore how media screens can be leveraged through both self-managed and managed models, with each speaker sharing their role in helping retailers drive revenue. Panelists will also share proof points and case studies from in-store and fuel-adjacent environments, highlighting what has worked, key challenges, and success criteria. The conversation will close with a look at loyalty integrations and how retailers can use them to create more effective customer experiences and stronger business results in 2026 and beyond.

Speaker:

Wetstock Management and the Power of Variance Analysis

What if there was a way you could combine real-time reconciliation, dispenser performance, and meter drift detection into a single-pane experience? Good news… there is! See how Wetstock Management helps you reduce fuel shrinkage, speed troubleshooting, and simplify operations. This session will also include a real-retailer success story. 

Speaker:
Brent Hamby, Sr. Dirctor, Product Management

 2:00 PM

BREAKOUT SESSIONS 2

Creating the Next-Generation Dispenser, Together Part 3: Security

We want to hear from you! That’s why part three of our three-part session on the next generation of dispensers will be an interactive session – where you can tell us about any operational headaches, and work with us to establish a collaborative roadmap based on your feedback. 

Speaker:
Tyler Smith, Product Manager

Built to Win: How Smart Operators Are Unlocking Revenue and Insights Others Can't Access

Speaker:

Order Your Way I Trends and Advances in Food Ordering for Convenience Retail

This session will explore how food ordering is becoming a key growth driver in convenience retail. We’ll look at the strength of foodservice performance and the significant opportunity retailers have to recapture spend currently going to QSRs. Industry experts from Xpedient and Vroom Delivery, along with a retailer seeing success in foodservice, will discuss the latest trends and advances in food ordering. The conversation will also include practical insights from those driving innovation in the space.

Speakers:
Betsy Vos Reeves, Sr. Director, Product Management
Justin Palmer, VP of Engineering, Xpedient
John Nelson, CEO and Founder, Vroom Delivery
Jeff Schafer, Director of Facilities at Fastlane, Warrenton Oil Company
Skip Potter, Director of Technology for R.L. Vallee, Inc./Maplefields

One Cashier, Three Lanes: Hear from experts -- The value of AI Checkout

Hear from Mashgin, industry experts, and operators on how AI checkout is driving real world value for stores and their shoppers. Expect to learn about how AI checkout works and how it compares to traditional and self checkout experiences, how to deploy AI checkout for optimal ROI, how AI impacts labor costs and efficiency, how checkout speed and experience impacts in-store sales and retention, and much more. 

Speakers:
Mario Paganini, Chief Marketing Officer, Mashgin
Jack Hogan, SVP of Partnerships, Mashgin
Randy Severo, Senior Manager of Emerging Technologies, Circle K
Brian Edmonds, Business Operations Manager, Shell Oil Company

 3:00 PM

BREAKOUT SESSIONS 3

What's Next: A Roadmap Forward

5:30 PM

Meet at Starr Circle for Transportation to Off-Site

6:00 PM

OFF-SITE: Old Tucson Restaurant

Join us at Old Tucson for a memorable offsite surrounded by Southwestern character and cinematic history. With its iconic desert landscape and historic Western film sets, the venue offers a distinctive backdrop for connection, conversation, and inspiration.